Refund policy

Please carefully read the following before placing your order:

We want you to feel comfortable and happy with your Sevra pieces.

Damages and issues

We proudly comply with Australian Consumer Law.

If your item is found to be faulty, defective, or not as described, you may be entitled to a remedy, including a refund, replacement, or repair, depending on the nature of the issue.

If you believe your item is faulty, please contact us within 7 days of receiving your order and provide clear photographs of the issue so we can assess your claim promptly.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Due to hygiene we do NOT accept change of mind returns or exchanges on our bikini tops or bottoms.

All items are final sale.

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at sevraswim@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sevraswim@outlook.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sevraswim@outlook.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.